Refund & Reprint Policy

Every card is custom-printed for you, so we can't offer general returns. Here's what we do offer:

Before production starts

Email us within 2 hours of placing your order at emergencycontactcards@gmail.com and we'll cancel and refund in full. After production starts, the order can no longer be cancelled.

Our mistake — free reprint

If the card we shipped doesn't match what you ordered (wrong text, wrong photo, printing defect, damaged in transit), we'll reprint and ship a replacement at no cost. Email us a photo of the issue within 30 days of delivery.

Your typo or wrong info

We print exactly what you enter. If you spot a typo after the order ships, we offer a 50% discount on a replacement card. Just email us.

Lost or stolen in transit

If tracking shows the package was delivered but you don't have it, file a claim with the carrier first. If the carrier confirms the loss, we'll reprint and reship at no charge.

How to request

Email emergencycontactcards@gmail.com with your order number and a brief description (and a photo if applicable). We respond within 1–2 business days. Refunds are issued to the original payment method and typically appear within 5–10 business days.

See also: Terms of Service · Privacy Policy